At Footluxey, we take pride in delivering premium footwear to your doorstep with care and efficiency. Our team meticulously processes each order to ensure your chosen styles—whether designed for casual comfort, outdoor adventures, or timeless elegance—arrive in perfect condition. Orders are typically dispatched within 1-2 business days after payment confirmation, with a focus on sustainability in packaging and reliable carrier partnerships.

Processing times may vary slightly during peak seasons, but most orders are prepared for shipment within 48 hours. Delivery durations depend on your location and selected shipping method. Domestic shipments generally reach customers within 5-7 business days, while international deliveries may take 10-20 business days. Rest assured, we prioritize swift handling without compromising quality checks.

We offer transparent shipping options tailored to your order value:

Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60.
Free Shipping (10-15 Business Days): Applies to orders of $60 or more (up to $9999).

Note: Expedited shipping may be available for select regions; check your cart for real-time rates.

We currently ship to over 50 countries, including the US, Canada, UK, EU nations, Australia, and select Asian markets. Some remote areas or territories with customs restrictions may experience limited service. At checkout, enter your address to confirm availability. For unsupported destinations, contact [email protected] for potential alternatives.

Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor your package’s journey. For consolidated orders, tracking updates may appear sequentially. If you encounter delays or discrepancies in tracking data, our support team can assist in resolving logistics inquiries promptly.

While rare, unforeseen delays due to weather, customs, or carrier issues may occur. If your shipment exceeds the estimated delivery window by 5+ business days, contact us at [email protected] with your order number. For lost packages, we initiate trace procedures with carriers and may offer replacements or refunds upon investigation (typically resolved within 14 business days).

International customers are responsible for any customs fees, taxes, or import duties levied by their country. These charges vary by location and are determined at the time of delivery. We recommend consulting local regulations to estimate potential costs. Footluxey cannot prepay or reimburse these fees, as they are government-imposed and beyond our control. Declared package values reflect the actual order total to comply with global trade laws.