Hey there! Remember the last time you reached out to a company and got a canned response? Yeah, we hate that too. At Footluxey, every email, call, or message is personally handled by our small but passionate team—including our founder, who still replies to customer emails at odd hours (because that’s when inspiration strikes).
Fun fact: Our best-selling product? It was a suggestion from a customer just like you. We’re not kidding when we say we listen. Got a question, complaint, or even a wild idea? We’re all ears.
Back in 2018, our founder spent weeks replying to every single customer email—even the ones just saying “hi.” Crazy? Maybe. But that’s how we learned what people really wanted. Now, we’ve grown, but that hands-on approach? It’s here to stay.
P.S. If you’re reading this at 2 AM, don’t hesitate to hit send. We’ve got insomniacs on the team.
